BCM 323: QUALITY MANAGEMENT SYSTEMS IN AVIATION
Purpose of the course
To introduce learners to the fundamental concepts of Quality Management Systems in Aviation.
Objective of the course
- To enable the learners apply the concepts of quality management systems.
- To provide learners with skills for Managing Quality in the service industry.
- To enable the learners put into practice the Total Quality Management concepts in the business.
Expected learning outcomes
On completion of this course students should be able to:
- Understand the applications of the concepts of quality management systems.
- Manage for Quality in the service industry.
- Put into practice the Total Quality Management concepts in the business.
Introduction to Quality Management, Basic concepts of Quality, Historical Background, Quality in Goods, Quality in Services, Measuring Quality, Total Quality Management, Quality Standards and Certification, ISO 9000 Quality Management System, Quality Assurance Concepts, Industry Specific Standards. Quality in Aviation; Quality and Safety, Human Factors, The Quality Manager, Quality Systems in Aviation. Service Performance; The Service Management System, Service Management Techniques, Service Blue Printing. Resource Panning; Resource Allocation Techniques, Resource Allocation in Aviation, Output Maximization, Operations Planning.
Learning and Teaching Methodologies
Lectures, class discussions, group work and class presentations.
- Civil Aviation Act: CAP 394.
- ISO 9001:2008 Quality Management Systems-Requirements
- John S. Oakland, (2004) Total Quality Management. Routledge.
- Mastenbroek, (1991) Managing For Quality in The Service Sector. Blackwell publisher